NDIS resources

The NDIS has produced a number of fact sheets and other resources to guide you through the NDIS process.

Some of these can be found on the NDIS’ Factsheets and Publications page; others are mentioned in this kit and for some, you will need to use the NDIS website search engine.

An outline of the NDIS process can be found on their website.

This factsheet and checklist are two resources that can help you think about and develop your NDIS Plan.

Sometimes when looking for NDIS resources it’s better to use Google search engine than the NDIS search engine.

Other useful resources

  • ‘A Guide to Engaging Your Own Support Workers’ (My Place WA), provides information about the things you need to think about if you want to self-manage your plan or parts of your plan and a process for working out which management option best suits you.
  • ‘Guide for Mental Health Carers’ (CarersNSW) provides information for people who provide care and support for people with a psychosocial disability
  • Consumer rights provides information about your rights when purchasing goods and services.
  • NDIS Grassroots Discussion Facebook Page. This is a closed group, for people with disabilities, family members and supporters to discuss the NDIS.

Advocacy services

Gold Coast Disability Advocacy Inc

To promote, protect and defend with equity the fundamental needs, welfare and rights of people with disability who are vulnerable, through Advocacy with heart, compassion and integrity.

Address: Shop 6, 18 Ferry Street Nerang, Queensland.
Telephone: (07) 5564 0355

Aged and Disability Advocacy Australia

Aged and Disability Advocacy Australia (ADA Australia) is a not-for-profit, independent, community based advocacy and education service with more than 25 years’ experience in supporting and improving the well being of older people and people with disability. Services are free, confidential and client focused.

Address: Head office, 121 Copperfield Street Geebung, Qld Australia 4034
Telephone – 1800 818 338 (Freecall), or (07) 3637 6000.

Queenslanders With Disability Network Inc

QDN is a state-wide organisation of, for, and with people with disability connecting for collective and affirmative action.

Address: 338 Turbot Street Spring Hill QLD 4000
Telephone: 1300 363 783

Legal services

Southport Legal Aid Office

Legal Aid helps people with their legal problems. Our legal services include legal advice, help at court and family dispute resolution. We can help in most areas of criminal law, family law and civil law.

Address: 2/7 Bay St, Southport
Telephone: (07) 3496 7100

Gold Coast Community Legal Centre & Advice Bureau Inc

The Gold Coast Community Legal Centre & Advice Bureau Inc provides the entire Gold Coast community with free legal advice, prototype and collaborative project work, community legal information and general information and referrals.

Address: 34 Railway Street Southport. Ourtreach centres at Coolangatta, Nerang, Oxenford, Palm Beach, Upper Coomera and Varsity Lakes.
Telephone: 5532 9611

Aboriginal and Torres Strait Islander Legal Service (Qld) Ltd

The Aboriginal and Torres Strait Islander Legal Service (ATSILS) is a community-based organisation that provides professional and culturally proficient legal services for Aboriginal and Torres Strait Islander people across Queensland.

Address: Suite 8, First Floor, 19 Short Street, Southport 4215
Telephone: (07) 5532 6988

Gold Coast Community Legal Centre

A not-for-profit, nationally accredited Community Legal Centre that provides free legal advice, assistance, information and referral to residents of the Gold Coast community.
Address: 34 Railway Street, Southport, QLD, 4215 (Behind CSi Club Southport and the Transit Centre - the building does not have street frontage, you need to go behind Club Southport and you will see our building with signage out the front).
Telephone: 07 5532 9611

Caxon Legal Centre Inc

Caxton Legal Centre Inc. is an independent community organisation providing free legal advice, social work services, information and referrals for people who are disadvantaged or on a low income.

Address: 1 Manning Street, South Brisbane
Phone: (07) 3214 6333
Email: caxton@caxton.org.au

Online legal services

Legal Aid

Provides online legal information and publications.

Queensland Courts

This website is designed to help you self-represent and navigate the courts system.

The Law Handbook (Qld)

The Queensland Law Handbook is a comprehensive, plain-English legal resource designed to help you deal with your legal problems.

State Library of Queensland

Provides access to numerous legal resources, both in hard copy and online, for its members, including the Queensland Law Handbook.

Queensland Legal Assistance Forum

Includes fact sheets and legal information across many areas including disability and mental health.

Complaint bodies

National Disability Insurance Agency

Contact the NDIA initially if you have a complaint about a service provider or a complaint about them.

Telephone: 1800 800 110

Commonwealth Ombudsman

The Commonwealth Ombudsman investigates complaints from people who believe they have been treated unfairly or unreasonably by an Australian Government agency.

Telephone: 1300 362 072
Indigenous Line: 1800 060 789

Queensland Fair Trading

Queensland Fair Trading safeguards the rights of all consumers and advises business and traders on fair and ethical practice. You can make complaints about goods or services you purchase that are not satisfactory.

Telephone: 13 74 68

Queensland Ombudsman

The Queensland Ombudsman is an independent and impartial watchdog that watches over most public sector agencies and their staff, and some not-for-profit and private sector agencies and their staff. Their role is to make sure these agencies and their staff do their jobs properly and meet their responsibilities to the community.

Toll free (outside Brisbane metro): 1800 068 908

Office of the Health Ombudsman

The Office of the Health Ombudsman is Queensland’s health service complaints agency. We are an independent statutory body and the one place all Queenslanders should go if they have a complaint about a health service provider or a health service provided to them, a family member or someone in their care.

Telephone: 133 646

Sample Service Agreement

A Service Agreement is a useful document outlining the tasks to be performed by a supports provider. A sample Service Agreement is provided here and can be adapted to your particular needs.

Self-managing my supports

Choosing the Self-management option means that you will be responsible for all aspects of engaging your support providers, managing them, paying them and any other activities required by the NDIS. The flexibility means that you can either employ your registered or unregistered support providers directly, or you can elect to contract another provider to do this for you.

The following information provides a guide to many of the responsibilities you will need to take into consideration in self-managing your supports.