New options to improve client health and wellbeing
Plus Inclusion is helping to make the workers compensation system easier to understand for people who experience significant language barriers.
In partnership with the icare foundation, PCCS is developing tailored health literacy and return to work resources for injured workers with language barriers. The meaning of language barriers, for the purposes of this project, is constrained to low proficiency in English with a second language spoken at home. In this case we are focusing on the three language and cultural groups of Korean (Hangul), Mandarin and Cantonese.
Plus Inclusion is a design-led innovation project which aims to help injured workers with significant language barriers to understand, access and navigate the workers compensation system with greater ease. PCCS will do this by investigating new ways to deliver resources, tools and innovative methods for communicating with those who share a Korean, Cantonese or Mandarin speaking background.
PCCS will engage Scheme Agents, case managers, nominated treating doctors, community leaders, icare and clients in the research phase which will include semi-structured interviews and client journey mapping.
Then, from the insights collected we will generate – in collaboration with selected stakeholders – prototypes. Of those prototypes, the ones that are scalable and implementable – and which fulfil the stakeholder’s needs best – will be selected for development.
The design, development and selected live prototyping of tools and resources will take place in partnership with 30+ injured workers from the Northern Sydney Local Health District.
For further information, please email or call us on (02) 9477 8700.